Clinic Policies

Detailed information on this will be provided for you to read and understand at the time of booking your first appointment. This will be updated regularly. A PDF of current clinic policies will be emailed to you at your 2 week reminder email prior to every appointment.

This information will cover what you can expect from our services and what our expectations are for patients who choose to attend the clinic.

It is vital that we share an understanding about what you can expect from us, and what we can expect from you, before you start to attend appointments. Working together requires trust and this works both ways.

If and when you have questions, please reach out.

Fee Information

Bulk Billing

Dr Richardson is unable to provide a bulk-billing service due to the inadequacy of the Medicare rebates. All appointments are billed privately and then the rebate amount processed and returned to you through Medicare if you have a valid referral. Medicare is your government-provided healthcare insurer.

Medicare Safety Net

Please ensure you are familiar with Medicare’s latest policy on the Medicare Safety Net.

Remember, you must re-register for this every year.

Private Health

Medical specialist outpatient appointments are ineligible for private health fund rebates in Australia.

Private health funds may cover inpatient stays or outpatient group therapy programs or psychologist appointments.

Fees

Fees are provided on request. These are updated yearly.

Telehealth and Clinic fees are equal.

Appointment Confirmation via SMS

You will receive a text message one week prior to your appointment asking you to confirm your attendance. It is important that you reply to this message promptly.

If we do not receive a confirmation, your appointment may be cancelled and offered to another patient on our waitlist.

Please ensure that we have your most up-to-date mobile number on file. While we make every effort to ensure messages are delivered, we rely on the accuracy of the contact details you provide.

Thank you for helping us manage appointments efficiently and reduce waiting times for all patients.

Script Policy

Dr Richardson is unable to provide scripts for patients who are not attending review appointments and have no appointments booked. This includes past patients.

Scripts requested outside of consultations are likely to require a script writing fee, which is higher if they are authority scripts, due to the amount of time and effort needed. Please contact the clinic for further information.

It may take up to 5 business days for scripts to be issued outside of consult. Dr Richardson strongly recommends early notification if patients require scripts. If she is on leave, please attend your referring GP who may be able to provide an interim script.

Cancellation and Non-Attendance Policy

We understand that unforeseen circumstances can arise, and you may need to reschedule or cancel your appointment. To ensure fair access to appointments for all patients, we kindly ask that you notify us as early as possible if you are unable to attend.

Cancellations must be made at least 48 hours in advance, based on business days. Notifications received after this time, including on weekends, may result in the full consultation fee being charged. No-shows will also be charged the full fee automatically.

Please note that deposits are non-refundable if cancellation occurs within 48 hours or in the case of a no-show. These deposits may be applied toward the consultation fee, where relevant.

If you or your child becomes unwell with a contagious illness, we ask that you do not attend in person. We will do our best to offer alternative arrangements, such as telehealth, where appropriate.

As appointments are in high demand, late cancellations or missed appointments limit our ability to offer care to other patients. We appreciate your cooperation and understanding.

To cancel or reschedule:

During business hours, please call (07) 3876 2100
After hours, email admin@drmeganrichardson.com.au

Medical Reports or Letters

Medical reports may be provided between appointments however these attract a cost that is equivalent to the time spent writing the report. However, most documentation must be undertaken as a part of a clinical review.

Medical certificates cannot be provided outside of appointments.

The approximate cost will be quoted to you prior to any services being provided, and the service will not be started until you have provided clear consent.

How can I be referred?

Please see your GP for a detailed referral and send it in to us via Medical Objects.

You MUST review the New Patient section on this website to ensure you fit the referral criteria.