IMPORTANT

Missed Payments and Service Restrictions

We understand that financial difficulties can arise. If you're struggling to make a payment, please reach out to discuss your options. 

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Payment Policy

All payments are due on the day of your appointment.
Consultation fees must be settled in full at the time of service.

Future appointments will not be booked or held for patients who do not settle outstanding balances in a timely manner.

Please note:

• We do not offer bulk billing or discounted fees.

• Additional documentation, reports, or prescriptions requested outside of appointments may incur separate fees, which must also be prepaid.

• Invoices not paid on the day may result in administrative follow-up and may affect future bookings.

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Continued non-payment for services rendered will result in service termination, and your outstanding balance (plus fees) will be sent to a collection agency. 

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Collection of Unpaid Debts

Where moneys are owed, we avoid involving a collection agency unless absolutely necessary. However, if payment isn’t received after multiple attempts to contact you, we may take this step. 

At that point:

• Your access to services will be revoked.

• Future appointments will be suspended until payment is made.

To prevent this, please contact us as soon as possible to settle your account.