Rest assured, you are not the only one.
"My eScript has been cancelled!"
Most of the time when patients see this message on their script ap or on a text, it is because the last pharmacy they filled the script at still holds the script. The script is still valid, you just don't have the latest version of it. Pharmacies still have to return scripts to patients, even as an eScript. Please see below.
I have written a quick dot-point guide for this infuriating situation, as it catches a lot of people. It is incredibly frustrating at times. I have tried to make this brief, as you might be feeling quite on-edge and don't want to waste time reading paragraphs and unnecessary details.
If I have written you a script and there should be repeats remaining AND the script is less than 6 months old (if it is an authority script for a stimulant) OR less than 12 months old (if it is a standard script), there is likely an active script, out there, somewhere.
eScripts (electronic prescriptions) are sent to you via text message as a link. Each link is single use only — meaning:
When a pharmacy fills your script, they either keep it or return it to you as a new link via SMS.
If the pharmacy does not return it, the original script becomes void, even if unfilled.
If you're unsure where your script is or think it’s been lost, follow the steps below:
Step-by-Step: How to Find Your Script
Check Your Phone (All Messages)
Search your SMS inbox for a link from “eRx” .
Look for messages around the time your appointment happened.
Check With the Last Pharmacy You Used
Call or visit the pharmacy where you last asked about or tried to fill the script.
Ask:
“Did I fill this script with you already?”
“If not, can you return the token back to me via SMS?”
Ask if the Script Was Used or Voided
If the pharmacy opened or scanned your token but didn’t complete the dispense, the original script is no longer active.
They can send it back to you, but you need to request it directly from them.
Still Can’t Find It? Contact Us
If you’ve tried the steps above and still can't find your script
A replacement authority script may be issued. Please note:
Fees apply for replacement or new scripts. There is a substantial administrative and medical load when a script is written or replaced outside of appointment time. This fee reflects the time taken in a fair and conservative amount.
Avoiding Script Loss in the Future
Save your eScript messages in a dedicated folder or screenshot them.
When filling, ask the pharmacy to text the token back if not used.
Let us know if your mobile number changes, so we send it to the right place.
We understand that there are apps that help you keep track of eScripts but cannot recommend any of them (due to lack of knowledge on our part) at this point in time.
I wish you the best of luck and hope this has made things clearer.
